At ALAAMOUR, customer satisfaction is important to us. Due to the hygienic nature of our 100% human hair products, all sales are final.
By placing an order with ALAAMOUR, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
For health and hygiene reasons, we do not accept returns, refunds, or exchanges once an order has been placed, except where required by applicable law or if ALAAMOUR shipped the incorrect item.
The following items are not eligible for returns, refunds, or exchanges:
Opened hair packages
Used, worn, or installed hair
Hair that has been brushed or combed after opening
Colored or bleached hair
Cut or trimmed hair
Chemically processed hair
Hair that has been altered in any way
Custom orders
Pre-orders once processing has begun
Clearance or sale items
Gift cards (if offered)
To protect the health and safety of all customers, products that have been opened, handled, installed, altered, or removed from their original packaging cannot be returned or exchanged.
Please inspect your order immediately upon delivery.
If you receive the wrong item or your order is incomplete, you must contact us within 24 hours of delivery. Requests submitted after this timeframe may not be eligible for review.
If ALAAMOUR ships the incorrect item, we will review your claim.
To qualify, the item must:
Be unused
Be in its original condition
Be returned in its original packaging
Include all original tags, labels, and accessories (if applicable)
If your claim is approved, we will provide an appropriate remedy, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.
If your package arrives visibly damaged, please take clear photos before opening it and contact both the shipping carrier and ALAAMOUR as soon as possible.
Shipping-related damage may require a claim with the shipping carrier.
Because our products are made from authentic human hair, natural variations are expected. These may include:
Texture
Wave pattern
Curl pattern
Color
Density
Thickness
Shine
These natural characteristics are not considered defects and do not qualify for a refund or exchange.
Refunds will not be issued for shipping delays caused by:
Shipping carriers
Severe weather
Holidays
Customs processing
Transportation or service interruptions
Natural disasters
Incorrect shipping information provided by the customer
Other events beyond ALAAMOUR's reasonable control
All delivery dates are estimates and are not guaranteed.
If a shipment is refused or returned because it was unclaimed, any refund or reshipment will be handled in accordance with this policy and applicable law.
Original shipping charges, return shipping costs, and any applicable fees may be deducted where permitted by law.
Orders may only be canceled before processing begins.
Once processing has started—including the sourcing of custom or pre-order items—orders cannot be canceled.
If you experience an issue with your order, please contact us before filing a payment dispute. We are committed to resolving legitimate concerns as quickly as possible.
If a chargeback is initiated, ALAAMOUR may provide relevant documentation to the payment processor or financial institution, including:
Order confirmation
Payment confirmation
Customer communications
Tracking information
Delivery confirmation
Fraud screening records
Product photos
Verification records
Other documentation related to the transaction
ALAAMOUR reserves the right to investigate any claims involving suspected fraud, abuse of this policy, or attempts to obtain merchandise or refunds through false or misleading information.
Where permitted by law, we may provide relevant documentation to payment processors, financial institutions, shipping carriers, or other parties involved in resolving the transaction.
If you have any questions about this Return & Refund Policy, please contact us:
ALAAMOUR
📧 alaamourck@gmail.com